This course reinforced that interaction and rapport with my staff is effective. This course helped me realise the skills that I have and has given me further confidence with the team.
By being more aware of how I come across during interactions and how I use body language.
I am moving into a new role as Team manager and it was helpful to refresh knowledge on building a rapport and trust with the team. In doing so, it is anticipated that I will get the best from them.
Understanding office politics and the games that are played was also useful to support with influencing practice.
I have brought some pointers back to the workplace around use of names, better use of non verbal communication and mirroring techniques. Also an interesting reading list.
Persuasion, influencing and negotiating skills are essential in many of my activities.