Using the right questioning techniques you can demonstrate to any member of your customer’s team that you understand and support their agenda, and how your offering will best help them achieve their goals and address their challenges. This workshop will develop the business focus required to best influence your customer;
– Develop abilities to use effective probing, insightful understanding of implications and co-operative discussion of possible solutions.
– Learn how to demonstrate strong customer focus and create customer value.
– Demonstrate customer benefits and achieve customer buy-in through persuasive questioning.
– Practice these new skills to give increased value to your clients and their organisations.
Typical Duration: Two Days
Suitable for: Senior Managers and any client facing staff who need to influence their client.
For more information about this course contact Peter Lobl (LINK)